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Frequently Asked Questions

Credit Card and Payment Information Articles

What is Card on File?

Card on File functionality takes your account credit card payment methods and stores...

Can I get a refund of unused GoodAsGold funds?

Yes. However, there is a transaction fee of $20 to process the refund. Only full...

Modifying Payee Information

To Modify Payee Information Log in to your Account Manager . From...

How do I deposit funds to my GoodAsGold account?

GoodAsGold deposits must be wire transferred to us. To do so fill out the GoodAsGold...

Entering Payee Tax Information for Non-U.S. Citizens or Non-Legal Residents

Foreign payees (i.e., payees that are neither U.S. citizens nor permanent U.S....

Entering Payee Tax Information for U.S. Citizens or Legal Residents

You enter your tax information when setting up your payee account. The exact...

Card on File Password Requirements

The password you choose to enable Card on File functionality must be submitted during...

Adding and Updating the Credit Card Information for Your Account

To Add a New Payment Method Log in to your Account Manager . In the My Account...

Enabling Card on File for Your Account

When you enable your Card on File feature, you must designate a unique password that...

What is Value Added Tax?

In accordance with European Union Directive 77/388/EEC, Value Added Tax applies only...

Why do I have to pay Value Added Tax?

If you are a resident of any country within the European Union (EU), you are required...

Can I have multiple VAT IDs?

Yes. Each of the payment methods associated with your account can have a different VAT...

Adding and Updating Payment Methods to Include a Value Added Tax ID

To Add a New Payment Method with a VAT ID Log in to your Account Manager . In...

What are the Value Added Tax rates for the EU member states?

In accordance with European Union Directive 77/388/EEC, the following are the VAT...

Which products are subject to Value Added Tax?

The following goods and services fall within the definition of those that are taxable...