Frequently Asked Questions

Troubleshooting Articles

Why can't I see my store online after I published? I am getting a 404 error.

No need for alarm - you successfully published your store and all your store...

Errors installing the QuickBooks Web Connector

HRESULT = 429: ActiveX component can’t create object, RegisterQBWebConnector....

Why is QuickBooks showing duplicate Quick Shopping Cart sales receipts?

You may have deactivated and then reactivated QuickBooks integration in Quick Shopping...

Why are all of the selected shipping options not displayed to my customers when they make a purchase on my storefront?

Just because you enable all of the possible shipping types on the Shipping Config...

Why is My PayPal Account Blocking Payments From Un-encrypted Buttons?

"The seller accepts encrypted website payments only. You cannot pay the seller...

Why do I get an error when I try to delete the weight-based shipping option?

Error: One or more values must be defined. In order to enter a flat rate (for...

Why am I Getting a Permissions Error Message From Authorize.Net?

If you are getting the error "This account has not been given the permission(s)...

Why can't I access Quick Shopping Cart?

You may not be able to access the Quick Shopping Cart™ application because your...

Why is the text not wrapping properly on my storefront?

Text wrapping is dependent on the the Web browser being used to view your Quick...

Why is the layout of my Quick Shopping Cart storefront distorted?

If you are using a GIF image file in your Quick Shopping Cart storefront...

Why do some products not display in product searches?

Quick Shopping Cart™ uses MySQL, which uses "Stopwords", to compile...