Frequently Asked Questions

FAQ Articles

What happens if I don't install the intermediate certificate?

Failure to properly install our intermediate certificate along with the issued SSL...

How will my customers know that my site is secure?

An "https://" prefix in the URL and a key or padlock icon in the browser's...

How long does it take to issue an SSL certificate?

High Assurance SSL Certificates If all required documentation is provided and we...

What is the difference between a High Assurance and a Turbo SSL Web Server Certificate?

This Certification Authority (CA) is offering two types of SSL certificates: High...

How do I obtain a Domain Authorization Letter?

If we are unable to verify a certificate-requesting entity's domain registration and...

How do I install my SSL certificate?

Once signed and issued, you will receive an e-mail message that allows you to dowload...

Where can I find the certificate information for a Turbo SSL certificate?

An "https://" prefix in the URL and a key or padlock icon in the browser's...

Why is my SSL certificate request not approved yet?

As long as you provide the correct company information and documentation, the...

What happens if validation fails?

If we are unable to authenticate the submitted information, the certificate request...

How do I renew my certificate?

To renew an expiring SSL certificate, you must purchase a certificate-renewal credit...

What if I lose my password?

We cannot retrieve a lost SSL account password. If you forgot your password, you may...

What information do you validate, and why?

Our authentication process ensures the highest level of trust. Only through thorough...

What is an intermediate certificate?

In order to enhance the security of the Root certificate we have created two...

How do I install an intermediate certificate?

Once your SSL certificate has been issued you will receive an e-mail message...

What Is the Encryption Strength of Your SSL Certificates?

All of our SSL certificates support both industry-standard 128-bit and high-grade...

Why Is My Secure Site Not Displaying the "Padlock" Icon in the Browser's Status Bar?

If any site element — an image, for example — is being queried from...

How Do I Monitor the Progress of My Certificate Request?

You can monitor the status and progress of your certificate request in the...

What is browser ubiquity?

The term "browser ubiquity" describes an SSL certificate's browser...

Requesting Your SSL Certificate

In order to request an SSL certificate, you must submit a certificate request to our...

Which browsers are your SSL certificates compatible with?

Our root certificate — the Valicert Class 2 Policy Validation Authority —...

Actioncast: Setting Up SSL Certificates

In this Actioncast, learn how to set up your SSL Certificate credit. Setting Up SSL...