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Frequently Asked Questions

Troubleshooting Articles

When I try to copy files into my Online File Folder Web Folder, Windows reports that there was an error copying the file and the files I tried to copy are not listed in my folder. How can I copy files?

An error like this is usually due to a lack of storage space. Check your available...

I copied a file from one folder to another within my Online File Folder Web Folder. Now, Windows Explorer shows the file size as 0 bytes. How do I fix this?

Microsoft Windows Web Folders sometimes caches information incorrectly. Refresh your...

Why can't I proceed past the User Agreement after I select I Accept?

You must scroll through the User Agreement until you reach the end of the agreement...

I have more than one Online File Folder account. Why do I keep getting prompted for password when I switch from one to the other or when I change folders?

This is due to Microsoft incorrectly caching usernames and passwords. To avoid this...

I copied or moved files in my Online File Folder Web Folder, now I am getting an error that says one or more files may not have been copied. However, when I look at my folder, the files are there.

If you received an error that states that one or more of your files may not have been...

Can you restore a deleted file from my Online File Folder?

Yes, we can restore deleted files that are less than 30 days old and on our backup...

Why am I getting the error: This folder cannot be displayed, when I browse to the Web Folder for my Online File Folder?

If Windows cannot find the Web Folder you created for your Online File Folder, log...

I am trying to set up my Online File Folder as a Web Folder and I am getting the error: The folder you entered does not appear to be valid. What should I do?

If you are getting an error that states your folder is invalid, first verify that the...

I cannot access Online File Folder using the Mapped Network Drive I created using Windows Vista

Folder and file names in your Online File Folder cannot exceed 100 characters if you...

Why can't I access Online File Folder?

You may not be able to access the Online File Folder application because your security...

Do you automatically back up the files in my Online File Folder?

Yes, we automatically back up files in your Online File Folder every 24 hours and keep...

Why can't I download a file I have in my shared folder?

When you have a file listed in your shared files folder but it is grayed out and you...