Frequently Asked Questions

FAQ Articles

Can I send faxes to an international fax number?

At this time, you cannot send international faxes using Fax Thru Email, with the...

How much am I charged for incoming faxes?

You are only charged for incoming faxes if you have a toll-free number. Otherwise, you...

What is Fax Thru Email?

Fax Thru Email provides you with your very own fax number and enables you to send fax...

Can I cancel my Fax Thru Email account and purchase a new one with the same fax number?

No, you cannot get the same fax number if you cancel your account and open a new one....

What are the system requirements for Fax Thru Email?

The service is a Web-based application that lets you send fax messages from the...

How am I billed for faxes to an 800 number?

All outgoing faxes and incoming faxes sent to an 800 number are billed per minute....

What file formats does Fax Thru Email support?

These are the outgoing file types that Fax Thru Email supports. You can send these...

What is a trusted site?

A trusted site is a Web site that you trust not to damage your computer. If you set...

Can I choose my Fax Thru Email fax number?

No. We do not offer the ability to select a specific fax number when purchasing or...