Frequently Asked Questions

Account Management Articles

Can I use your email account if I host my domain with another registrar?

Yes, but you will have to change your Zone records (MX and CName) with your registrar....

Can I use your email account if I host my domain name with Network Solutions, Inc.?

Yes, but you will have to direct your Mail Exchange (MX) records to point to our...

Can I use your email account if I host my domain name with Yahoo?

Yes, but you will have to direct your Mail Exchange (MX) records to point to our...

Can I use your email account if I host my domain name with 1&1?

Yes, but you will have to direct your Mail Exchange (MX) records to point to our...

What do I do with the "From Name" field in my email account's auto responder?

The From Name field is a custom field you can add to your auto responder message....

What do I do With the Message Subject Field in my Email Account's Auto-Responder?

The Message Subject field is a custom field you can add to your auto responder...

Can I use your email account if I host my domain with eNom, Inc?

Yes, but you will have to direct your Mail Exchange (MX) records to point to our...

Can I use your email account if I host my domain name with Register.com, Inc.?

Yes, but you will have to direct your Mail Exchange (MX) records to point to our...

Searching in the Email Control Center

The Email Control Center has a search function to make it easier to find specific...

Creating an SPF Record for your Domain

Sender Policy Framework (SPF) allows you to explicitly state which servers are and are...

How do I retrieve my email messages if I manage my DNS elsewhere?

If you're experiencing problems retrieving your email, please update your DNS zone...

Our MX Records

If you have 3rd party hosting, but wish to use our email you will need to make the...

Sending a Carbon Copy of Email Messages to other Addresses

You can set up your email account to send a carbon copy of all email received by this...

Setting Up a Catch-all Email Account

To Set up a catch-all email account in the New Email Control Center Log in to...

Renaming Account Folders in the Email Control Center

The account folders in the Email Control Center are named in the order you purchase...

Updating Your MX Records

If you are hosting a domain with us but have your email account hosted elsewhere, you...

Moving a Free Email Account to a Paid Plan

To Move a Free Email Account to a Paid Plan in the New Email Control Center...

Upgrading or Downgrading Your Email Account Plan

To Upgrade or Downgrade Your Email Account Plan Log in to your Account Manager ....

Changing Your Email Account Password

To Change Your Email Address Password in the New Email Control Center Log in...

Forwarding Email Messages to Another Account

You can purchase email forwarding accounts to set up extra email addresses without...

Deleting Email Addresses from your Account

You can delete any or all of the email addresses that you created for your Web-Based...

Deleting Email Forwarding Addresses from your Account

You can delete any or all of the email forwarding addresses that you created for your...

Editing Your Email Address Settings                

Once an email address is set up in our system, you may edit your settings at any time...