Frequently Asked Questions

Troubleshooting Articles

Why does some email I send get bounced back with the error message 553?

The reason the email was blocked may vary. To learn about why it was blocked and to...

Why am I Getting the SMTP Error Message

Your email was blocked because your account may not be ready. When you set up your new...

Why does my email account show that it is pending setup: validating MX records?

When setting up an email account, you may receive the "pending setup: validating...

What do I do if I have trouble connecting to my email account?

If you are having trouble connecting to your Web-Based Email account, there are...

Why is my POP3 account not working with Windows Vista?

On some networks, Windows Vista may not allow you to download large email messages or...

How do I prevent the phishing filter from blocking my email messages?

If your email message is being blocked by the phishing filter, you can resolve the...

What if I Can't Get Outlook to Work With my Email Account?

You can use Microsoft Outlook to compose, receive, and send email messages, but the...

Email Account Limitations

Through the course of using your Web-Based Email account, you may encounter the...

Why does some email I send get bounced back with the error message 554?

The reason the email was blocked may vary. If a sender encounters this type of...