Frequently Asked Questions

FAQ Articles

Why do I Need More Storage Space for my Email Accounts?

It can be difficult to assess your actual storage needs before selecting an email...

Why do I Need More Than one Email Address?

While a single email address meets the basic needs of some users, most email users...

What is the maximum attachment size I can send through my email account?

The maximum size of file attachments is 20MB. The maximum size for an email message...

What is SMTP Relay?

SMTP Relay lets you send email messages through your email account using your existing...

How many email messages can I send per day?

Your email account includes 250 SMTP relays per mailbox. Therefore, you can send up to...

Why should I use SMTP over my regular ISP email account?

If you want to send email messages from your personal email account...

What is a trusted site?

A trusted site is a Web site that you trust not to damage your computer. If you set...

How many email messages can I receive per day?

There is no limit on the number of email messages you can receive. The 250 daily...

How do I know if my email accounts are Webmail or email?

All of our email accounts are also Web-Based Email Accounts. To Access your...

What is an MX Record?

The MX Records for your domain determine where email that is sent to your domain will...

What is a catch-all email account?

A catch-all email account is an address that is specified to receive all messages that...

What is email virus protection?

All of our email accounts include our state-of-the-art Virus Protection system that...

What is Phishing?

Phishing schemes are attempts to steal sensitive personal information such as...

Do CCs and BCCs count against my daily SMTP Relay limit?

Yes. Addresses listed in the CC and BCC fields count against your daily SMTP Relay...

What is Spam?

In terms of email delivery, “spam” is unsolicited bulk email. Spam is...

Avoiding Phishing Schemes

The following are some tips to help you steer clear of phishing schemes: If...

Can I renew one email account out of my five-pack?

No, you cannot renew a single email account from a three- or five-pack. All email...

What are the Advantages of Personalized Email Addresses?

You can create a unique, recognizable email address that uses your domain name...