Frequently Asked Questions

General Articles

What software is installed on my Windows dedicated server?

The following software is installed on your Windows dedicated server after setup:...

What is a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Can I Run Windows Update on My Ded Windows Servers?

Yes. You are the only person who is using your dedicated server. It is yours to do...

How Can I Redirect an iTunes RSS Feed to Another Location?

If you have an RSS feed that you want to redirect to a new feed in another location,...

How Can I Configure My Server for External Web Access?

To configure your server for external Web access: From the Start Menu ,...

Dedicated Hosting Support Options

Hosting support is available to assist you in the management and maintenance of your...

Can I partition my Windows Dedicated or Virtual Dedicated Server?

No. We do not allow customers to partition their servers.

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

How Long Does it Take to Set Up My Dedicated Server?

It may take up to 24 hours for the server option to appear in your account. Once this...

Binding Additional IP Addresses in my Dedicated Windows Hosting Account

If you have recently ordered additional IP addresses for a dedicated Windows server,...

Setting up Your Dedicated Server

Once you have built and purchased your dedicated server, you can finish setting it up...

Is there a way for me to start over with my dedicated server?

If, at any time, you want to revert to a clean setup on your dedicated server, you can...

How do I use the Password Vault?

The Password Vault allows you to store all of the user names and passwords associated...