Frequently Asked Questions

General Articles

Turbo Panel is now Simple Control Panel

Turbo Panel's name has changed to Simple Control Panel. Turbo Panel's entire feature...

Can I Use open_basedir on My Dedicated or Virtual Dedicated Hosting Server with Plesk?

Plesk 8.0 and above configures the httpd.include file for each domain for overall site...

What is a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

What can I do with a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

How Can I Redirect an iTunes RSS Feed to Another Location?

If you have an RSS feed that you want to redirect to a new feed in another location,...

Dedicated Hosting Support Options

Hosting support is available to assist you in the management and maintenance of your...

Can I use FastCGI with Perl?

Yes. However you will need to create an .htaccess file in the directory containing the...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

How Long Does it Take to Set Up My Dedicated Server?

It may take up to 24 hours for the server option to appear in your account. Once this...

Setting up Your Dedicated Server

Once you have built and purchased your dedicated server, you can finish setting it up...

Is there a way for me to start over with my dedicated server?

If, at any time, you want to revert to a clean setup on your dedicated server, you can...

How do I use the Password Vault?

The Password Vault allows you to store all of the user names and passwords associated...

Dedicated Hosting Systems Explained

Windows: Windows refers to Microsoft Windows Server 2003 Web Edition or Windows Server...

How do I test My FTP Connection via the Command Line in Windows or MacOSX?

To test your FTP connection using the command line, follow these steps. Open a...

Which php libraries are installed by default on my Dedicated Server?

The specific php libraries installed on your Dedicated Server depend on the operating...

How do I get help with my dedicated server?

If you need help with your dedicated server account, you can describe the nature of...

Upgrading to Fedora Core 6

Virtual Dedicated and Dedicated Server Customers Virtual Dedicated Server Customers...

What Software is Installed on my Linux Dedicated Server?

The contents of your dedicated Linux server depends on what kind of Linux distribution...

Getting Started Guides for Your Dedicated/Virtual Dedicated Server

These getting started guides will help you set up and become familiar with your...