Frequently Asked Questions

Plesk Articles

Accessing Plesk on Your Virtual Dedicated Server

The Plesk control panel enables simple, convenient management of your dedicated...

Accessing Your Plesk Webmail

If you have Webmail enabled in Plesk, you can access your email at: http://webmail....

Applying Microsoft Database Engine (MSDE) service pack 4

To apply MSDE service pack 4 to your Windows virtual dedicated or dedicated server...

Do you disable any Plesk features on your virtual dedicated servers?

The VPN and Firewall Plesk options are disabled on all of our virtual dedicated...

Retrieving your MSSQL database admin password

NOTE: This password was randomly created by Plesk during configuration. To...

Why doesn't my Plesk control panel start?

If your Plesk Control Panel service is not running under the Local System account log...

Setting up an Email Account in Plesk

You can use Plesk to set up POP3 email accounts for your domain. Log in to Plesk as...

Why do I receive an error when using Plesk FTP Domain Backup?

Some Dedicated and Virtual Dedicated Windows hosting customers have encountered errors...

I upgraded Plesk, why isn't my correct Plesk license displaying?

After you purchase an upgrade for Plesk, you need to log in to Plesk on your server...

Can I customize the look and feel of the Plesk control panel?

Yes, you can customize the user interface of the Plesk control panel using one of the...

Why can't I log in to Plesk Webmail?

If your password is rejected when you log in to Webmail, your email may be disabled....

Can I brand the Plesk interface with my own logo?

Plesk allows you to brand the interface with your own logo. This will replace the...

How do I enable CDO.MESSAGE with MailEnable?

To send an e-mail with Active Server Pages requires a component such as CDO.MESSAGE,...

Connecting to MySQL

To Connect to MySQL Log in as "admin" on your Plesk account....

Setting Up a Data Source in ColdFusion

NOTE: You may have to modify your /etc/hosts file in order for ColdFusion...

Where can I find more information about Plesk?

For comprehensive Plesk documentation, please visit the SWsoft Web site....

How do I Customize Script Dir on my Virtual Dedicated/Dedicated Hosting Plesk Servers?

Plesk configures the httpd.include file for each domain for overall site security. As...

Why is Webmail in Plesk 8.1 for Fedora Core 4 and CentOS 4 not working?

Symptom: Webmail in Plesk 8.1 for Fedora Core 4 and CentOS 4 doesn't work as...

How do I patch MailEnable on my Windows Dedicated or Virtual Dedicated Plesk server?

Plesk for Windows automatically installs the MailEnable email program by default....

Getting Started With Your Windows Virtual Dedicated Server Using Plesk

This guide will assist you in getting started with your Windows Virtual Dedicated...

Setting up Your SSL Certificate in Plesk for Windows

Once your certificate has been issued, you will receive an email message containing...

Why can't I see the IP Addresses that I purchased for my server in Plesk?

Use the "Reread IP" function in Plesk to display your new or additional IP...

Upgrading to Plesk on Your Virtual Dedicated Server

If you previously purchased your virtual dedicated server without a control panel, you...

Changing Your Plesk Login Lock Time

To Change the Login Lock Time for Your Plesk Control Panel Open a Web browser...

Modifying or Adding DNS Records in Plesk

You can use Plesk to add or modify the DNS records for domains hosted on your server....

Setting up a Domain in Plesk

Using Plesk, you can add a domain to your dedicated or virtual dedicated server. In...

Accessing Your Plesk Web Stats

If you have Web stats enabled in Plesk, you can access the Web statistics for your...

Can I recover the Plesk password on my Windows virtual dedicated server?

Yes. If you forget your Plesk password on your Windows server, you can use the...