Frequently Asked Questions

General Articles

What software do you install on my Windows virtual dedicated server?

The following software is installed on your Windows virtual dedicated server:...

Is there functionality that is not available to my Windows virtual dedicated server?

Due to the nature of virtualization software, some system functionality is not...

Can I Run Windows Update on My Virtual Ded Windows Servers?

No. You are not the only customer who is accessing the server where your virtual...

Virtual Dedicated Hosting Support Options

Hosting support is available to assist you in the management and maintenance of your...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

How Can I Redirect an iTunes RSS Feed to Another Location?

If you have an RSS feed that you want to redirect to a new feed in another location,...

How Can I Configure my Server for External Web Access?

Your server should already be configured for external Web access. If for some reason it...

How Do I Add Bandwidth Overage Protection to My Account?

NOTE: Bandwidth Overage Protection cannot be added to an account when it is already...

Can I install Windows patches on my Virtual Dedicated Server?

No, you cannot install patches in your Windows Virtual Dedicated Server account...

Can I partition my Windows Dedicated or Virtual Dedicated Server?

No. We do not allow customers to partition their servers.

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

Generating a Strong Password

Creating a Strong Password A password is your first and last line of defense in...

How do I get help with my virtual dedicated server?

If you need help with your virtual dedicated server account, you can describe the...

Managing Your Virtual Dedicated Server

You can use the Virtual Dedicated Hosting Manager — available through the...

Is there a way for me to start over with my virtual dedicated server?

If, at any time, you want to revert to a clean setup on your virtual dedicated server,...

Virtual Dedicated Hosting Systems Explained

Windows: Windows refers to Microsoft Windows Server 2003 Standard Edition. The main...

How do I use the Password Vault?

The Password Vault allows you to store all of the user names and passwords associated...

How Long Does it Take to Setup My Virtual Dedicated Server?

It may take up to 24 hours for the server option to appear in your account. Once this...

What can I do with a virtual dedicated server?

Compared to shared hosting accounts, a virtual dedicated server offers you more power...

Setting up Your Virtual Dedicated Server

Once you have built and purchased your virtual dedicated server, you can finish...