Frequently Asked Questions

General Articles

Can I Use open_basedir on My Dedicated or Virtual Dedicated Hosting Server with Plesk?

Plesk 8.0 and above configures the httpd.include file for each domain for overall site...

Virtual Dedicated Hosting Support Options

Hosting support is available to assist you in the management and maintenance of your...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Turbo Panel is now Simple Control Panel

Turbo Panel's name has changed to Simple Control Panel. Turbo Panel's entire feature...

How Can I Redirect an iTunes RSS Feed to Another Location?

If you have an RSS feed that you want to redirect to a new feed in another location,...

How Can I Configure my Server for External Web Access?

Your server should already be configured for external Web access. If for some reason it...

Can I use FastCGI with Perl?

Yes. However you will need to create an .htaccess file in the directory containing the...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

Generating a Strong Password

Creating a Strong Password A password is your first and last line of defense in...

How do I get help with my virtual dedicated server?

If you need help with your virtual dedicated server account, you can describe the...

Managing Your Virtual Dedicated Server

You can use the Virtual Dedicated Hosting Manager — available through the...

Is there a way for me to start over with my virtual dedicated server?

If, at any time, you want to revert to a clean setup on your virtual dedicated server,...

Virtual Dedicated Hosting Systems Explained

Windows: Windows refers to Microsoft Windows Server 2003 Standard Edition. The main...

How do I use the Password Vault?

The Password Vault allows you to store all of the user names and passwords associated...

How Long Does it Take to Setup My Virtual Dedicated Server?

It may take up to 24 hours for the server option to appear in your account. Once this...

What is a virtual dedicated server?

Occupying the space between the shared and dedicated hosting formats, a virtual...

Which php libraries are installed by default on my Virtual Dedicated Server?

The specific php libraries installed on your Virtual Dedicated Server depend on which...

What Software is Installed on my Virtual Dedicated Server?

The contents of your virtual dedicated Linux server depends the Linux distribution you...

Setting up Your Virtual Dedicated Server

Once you have built and purchased your virtual dedicated server, you can finish...