Frequently Asked Questions

Getting Started Articles

Setting up Your Hosting Account

Thank you for your hosting purchase. After you purchase a hosting plan, you need to...

Choosing a Hosting Plan

In order to choose the right hosting plan, you’ll need to consider a few things:...

What Does it Mean to Host a Domain?

Hosting (also known as Web site hosting or Web hosting) is the business of housing,...

Canceling Your Hosting Account

Canceling your hosting account will delete all of your Web site files that you have...

How Do I Log in to My Account Manager?

You can manage many of the settings for your products and services from within your...

Changing Your Hosting Account Password (FTP Password)

If necessary, you can use the Hosting Control Center to change the password for your...

Which Forms of Payment Can I Use for my Hosting Account?

Currently, we accept credit cards and wire transfers for all of our hosting accounts....

Upgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your Web site,...

Where Can I Find My Customer Number?

You can find your customer number in the Customer Info & More area of your Account...

Activating Your Hosting Account

Thank you for your hosting purchase. After you purchase a hosting plan, you need to...

What does it mean to host a domain?

Hosting (also known as Web site hosting or Web hosting) is the business of housing,...

Moving a File from One Directory to Another Using the File Manager

To move a file in your hosting account from one directory to another using the Hosting...

Why should I not use FTP to upload my Web site if I am using FrontPage?

If you are using FrontPage to build your Web site and you upload or delete content...

Retrieving Your Customer Number or Password                

To log in to your account you need to have your customer number and password. If you...