Frequently Asked Questions

Getting Started Articles

Getting Started With Linux Shared Hosting

This guide assist you in getting started with your Linux Shared Hosting account. You...

Getting Started Guide for Your Linux Shared Hosting Account

This guide assist you in getting started with your Linux Shared Hosting account. You...

Setting up Your Hosting Account

Thank you for your hosting purchase. After you purchase a hosting plan, you need to...

Choosing a Hosting Plan

In order to choose the right hosting plan, you’ll need to consider a few things:...

What Does it Mean to Host a Domain?

Hosting (also known as Web site hosting or Web hosting) is the business of housing,...

Canceling Your Hosting Account

Canceling your hosting account will delete all of your Web site files that you have...

How Do I Log in to My Account Manager?

You can manage many of the settings for your products and services from within your...

Changing Your Hosting Account Password (FTP Password)

If necessary, you can use the Hosting Control Center to change the password for your...

Which Forms of Payment Can I Use for my Hosting Account?

Currently, we accept credit cards and wire transfers for all of our hosting accounts....

Upgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your Web site,...

Where Can I Find My Customer Number?

You can find your customer number in the Customer Info & More area of your Account...

Activating Your Hosting Account

Thank you for your hosting purchase. After you purchase a hosting plan, you need to...

What does it mean to host a domain?

Hosting (also known as Web site hosting or Web hosting) is the business of housing,...

Moving a File from One Directory to Another Using the File Manager

To move a file in your hosting account from one directory to another using the Hosting...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

How Long Does it Take to Setup/Upgrade/Downgrade my Shared Hosting Account?

Linux Initial setup of your Linux shared hosting typically takes 30 minutes....

Uploading a File to Your Hosting Account Using the File Manager

To Upload a File to Your Hosting Account Using the Hosting Control Center's File...

Moving a Directory from One Location to Another Using the File Manager

To Move a Directory in Your Hosting Account From One Location to Another Using the...

Renaming a Directory in Your Hosting Account Using the File Manager

To Rename a Directory in Your Hosting Account Using the Hosting Control Center's File...

Renaming a File in Your Hosting Account Using the File Manager

To Rename a File in Your Hosting Account Using the Hosting Control Center's File...

Downloading a File from Your Hosting Account Using the File Manager

To Download a File from Your Hosting Account Using the Hosting Control Center's File...

Copying a File from One Directory to Another Using the File Manager

To Copy a File in Your Hosting Account From One Directory to Another Using the Hosting...

Creating a New Directory in Your Hosting Account Using the File Manager

To Create a New Directory in Your Hosting Account Using the Hosting Control Center's...

Copying a Directory from One Location to Another Using the File Manager

To Copy a Directory in Your Hosting Account From One Location to Another Using the...

Retrieving Your Customer Number or Password                

To log in to your account you need to have your customer number and password. If you...

Deleting a File from Your Hosting Account Using the File Manager

To Delete a File From Your Hosting Account Using the Hosting Control Center's File...

Using the File Manager in the Hosting Control Center                

The File Manager, located in the Hosting Control Center, allows you to manage the...

Performing Actions on Multiple Files or Folders in the File Manager                

You can Copy, Move, Rename, or Delete multiple files or directories using the File...

Accessing Your File Manager in the Hosting Control Center                

The File Manager, located in the Hosting Control Center, provides a way to easily...

Using the Drag and Drop Feature in the File Manager                

Using a drag and drop method within your File Manager, you can copy or move files and...

Sorting the File List in the File Manager                

Using the File Manager in the Hosting Control Center, you can sort lists of files and...

Using the File Manager Filmstrip Feature                

The Filmstrip feature in the File Manager displays all images within a single...