Frequently Asked Questions

Managing Your Domain Articles

What is masking and how do I set it up for my domain?

Masking works with domain name forwarding, which redirects all Web traffic for a...

Why Did All of My Options Disappear When I Set Up Domain Name Forwarding?

When you set up domain name forwarding and masking, your general domain name options...

Creating SRV Records for Domains

Service Records (SRV) are resource records that are used to identify computers that...

Locking and Unlocking Your Domain Name

We securely manage your domains, and automatically keep your domains locked at the...

Granting AccountExec Access to Domain Folders

You can add users as AccountExecs so they can use a separate account to access the...

Creating a .csv File of Your Domain List

You can create a .csv (comma-separated value) file of your domain names list from the...

Modifying Your Contact Information for Your Domain

You can modify your domain name information at any time. To Modify the Contact...

What is the difference between a "public" and "private" registration?

You should know that the information listed on your domain name has to be made...

Adding Privacy to Your Domains

To Add Privacy to Your Existing Domains Log in to your Account Manager ....

Creating and Forwarding a Subdomain

A subdomain is the part of a domain that is appended to the beginning of the domain...

Assigning Domains to a Domain Folder

To Organize Domains into Folders Log in to your Account Manager ....

Adding Users as AccountExecs

You add users as AccountExecs so they can use a separate account to access the domains...

Accessing the ConsoliDate feature

There is a link to the ConsoliDate feature in your Account Manager at the top of the...

What is a Domain Folder?

Domain Folders in the Domain Control Center simplify your domain name management. They...

Managing Your Domains

This guide will help you to manage your domain name(s) using the Domain Control...

Managing Your Domain Names

Select customers can now manage domain names using the Domain Control Center. To...

Accepting an Account Change

If an account change has been initiated for a domain name to be moved to your customer...

Canceling a Domain Name

Canceling a domain does not entitle you to a refund of any part of your registration...

Viewing the Details for Your Domain Name

The Domain Details section of your Account Manager is an easy way to review the...

Managing More Than One Domain Name at a Time

You can manage multiple domain names at one time. To Manage Multiple Domain Names...

Accessing the ConsoliDate feature for your .COM and .NET domain names

Accessing the ConsoliDate feature to synchronize your renewal date for your .COM and...

Cancelling Account Changes

You can cancel a pending request to change a domain name's registrant. To Cancel...

What is a .csv File?

Basically, a .csv file is a list of comma-separated values. The comma-separated values...

Creating a Domain Folder

To Create a Domain Folder Log in to your Account Manager . From the...

Editing a Domain Folder

To Edit a Domain Folder Log in to your Account Manager . From the...

Creating an SPF Record for your Domain

Sender Policy Framework (SPF) allows you to explicitly state which servers are and are...

What are 301 and 302 redirect pages?

You can forward or mask a domain name to redirect to another domain of your choosing....

Adding WWW Prefixes to Subdomains

If you want to add the www prefix to a subdomain, you must first add the subdomain to...

Removing a Domain Folder

To Remove a Domain Folder Log in to your Account Manager . From the...

How does the ConsoliDate feature calculate pricing if my renewal dates are all different?

ConsoliDate pricing calculations are based on the number of months a domain name's...

What is ConsoliDate?

ConsoliDate allows you to select the date you would like all of your .com and .net...

What is domain name forwarding and how do I set it up?

Forwarding a domain name enables you to direct incoming traffic from a parked domain...

Revoking AccountExec Permission to Access Your Domains

To remove an AccountExec's access to managing your domains, revoke the AccountExec's...