Help Center

Version 2.0

• Virtual Dedicated Linux
• General

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How do I get help with my virtual dedicated server?

If you need help with your virtual dedicated server account, you can describe the nature of the problem in a trouble ticket through the Virtual Dedicated Hosting Manager. Alternatively, you may contact Customer Support directly for assistance.

To Open a Trouble Ticket

1. Log in to your Account Manager.
2. In the My Products section, select Dedicated/Virtual Dedicated Servers.
3. Click Launch Manager next to the server account that you need help with.
4. In the Virtual Dedicated Hosting Manager, under Support, click Trouble Ticket.
5. Enter your contact information, including an email address and phone number.
6. Under Trouble Ticket Description, enter a summary and a detailed description of your issue.
7. Click Continue.
8. Review your trouble ticket information and click Submit.