Frequently Asked Questions

Why and when would I need to change my MX record?

Last Updated: May 25, 2007 5:38 PM

Usually, there is no need to modify an MX record. Occasionally it is necessary to update the record if you host a Web site with one network but you have email hosted somewhere else. Those in this situation need to modify their MX Record by following these directions.

To Update Your Mail (MX) Records Using the NEW Domain Control Center

  1. Log in to your Account Manager.
  2. In the My products section, select Manage Domains. The Domain Control Center opens.
  3. In your list of domain names, click on the domain name that you want to modify. The Details for the selected domain display.
  4. Under the Total DNS Control section, click Total DNS Control and MX Records.
  5. In the MX (Mail Exchangers) section, click the Pencil icon next to the MX Priority you want to change or click Add New MX Record to add a new MX record to your zone file.
  6. Once you have made your changes, click OK.

NOTE:You cannot set up your domain name to use more than one Mail Server at a time. If you have an email account through another email provider and then change your MX record to point to our mail server, you will no longer have access to your email account. Please verify that this is an action you want to take before making MX Record changes.