Frequently Asked Questions

Pasting from Microsoft Word into an Express Email Marketing Campaign

Last Updated: August 14, 2007 9:32 AM

When pasting from Microsoft® Word® into an Express Email Marketing® campaign, Word-specific formatting is inserted into the HTML code. While this formatting works with most email providers, there are some email providers (such as Gmail) that do not support many of the standard Microsoft Word fonts.

NOTE:Some of these fonts include, but are not limited to, the following:
Bookman Old Style, Century Gothic, Copperplate Gothic Bold, Freestyle Script, Harlow Solid Italic, Lucida Console, Myriad Web Pro, and Wide Latin.

To minimize the impact this might have on your email campaign, we recommend using the the Express Email Marketing HTML Editor to style your campaigns instead of Microsoft Word.

To Access the HTML Editor in Express Email Marketing

  1. Log in to your Account Manager.
  2. In the My Products section, click Express Email Marketing.
  3. Click Open Express Email Marketing next to the campaign you want to work with.
  4. From the menu on the left, click Email Designer.
  5. Click View Email Campaigns and then click the name of the campaign you want to modify or, click Create Email Campaign to create a new campaign.
  6. If you are creating a new campaign, select a Campaign Type and then select a template.
  7. Click in the body content area to access the HTML editor.

NOTE: You cannot modify email campaigns that have already been sent.