Frequently Asked Questions

Requesting Your SSL Certificate

Last Updated: June 25, 2007 7:00 PM

In order to request an SSL certificate, you must submit a certificate request to our Certification Authority (CA) partner, which authenticates the identity of your business and/or your domain control before issuing a signed certificate.

The first step toward obtaining an SSL certificate for your Web site is to decide which certificate type best suits your needs and then purchase the applicable SSL certificate credit. Once you have purchased your certificate, you may start the certificate request process.

Note: You must request your SSL certificate within 60 days of purchasing an SSL certificate credit. If you fail to do so, the certificate credit will expire.

To Request Your SSL Certificate

  1. Log in to your Account Manager.
  2. In the My Products section, select Manage Secure Certificates.
  3. Click Set up Certificate or Set up Wildcard Certificate.
  4. Indicate whether the domain you are requesting the certificate for is hosted with us or with another hosting provider.
  5. NOTE: If your domain is hosted with us, we will generate and submit your Certificate Signing Request (CSR) to the certificate authority and install the signed certificate on your site. If you are hosting elsewhere, you must perform those tasks yourself.

  6. If you host your domain with us, select the applicable hosting account from the drop-down list.
  7. Click Set up Secure Certificate. This takes you to the certificate-management Web site.
  8. If you already have a certificate-management account, log in to it. If not, you must create one.
  9. Follow the instructions on the site to submit your request.

If all necessary data is properly submitted, the CA is usually able to complete the authentication process and issue a signed High Assurance SSL Certificate within 2-5 hours. Turbo SSL Certificates can be issued within minutes of the request.