Frequently Asked Questions

How do I renew my certificate?

Last Updated: April 28, 2006 5:58 AM

To renew an expiring SSL certificate, you must purchase a certificate-renewal credit from us; then log in to your SSL account and follow the provided instructions for requesting a certificate renewal. We prompt you to renew expiring SSL certificates via e-mail. Renewal notices are sent 30 and 15 days prior to the certificate's expiration date.

NOTE: A certificate can be renewed up to 120 days prior to and 30 days following the expiration date. If the certificate is allowed to expire, the visitor's browser displays a warning upon entering the Web site area that was supposedly protected with your SSL certificate.

Depending on your choice of Web server software, you may or may not need to generate a new Certificate Signing Request (CSR) for the renewed certificate. If you are using Linux-based server software, you may use your existing CSR for the certificate renewal (you can also generate and submit a new one, if so desired). If you are running Microsoft IIS 4.x, 5.x, or 6.x on your Web server; it is strongly recommended that you generate and submit a new CSR before attempting to renew your SSL certificate.

NOTE: If any of the information in your CSR (including company name or address information) has changed, you must generate and submit a new CSR before your certificate can be renewed).

Once the renewed certificate has been signed and issued, we will e-mail it to you, along with our intermediate certificate.

If more than 13 months have elapsed since the last time we authenticated you or your company as part of the certificate-issuance process, you must submit your personal/company information again so we can authenticate the information again before a renewed certificate can be issued. If you or your company were successfully authenticated less than 13 months ago, we do not need to re-verify your information to renew your certificate.