Frequently Asked Questions

Why can't I download a file I have in my shared folder?

Last Updated: January 18, 2006 2:38 PM

When you have a file listed in your shared files folder but it is grayed out and you cannot access it, this may be because you have exceeded the share limit for this file. Shared files can be downloaded a maximum of 100 times per upload. To make the file available for more downloads, remove the file from your shared folder and upload the file again. You will then have a new 100 downloads available for that file.

NOTE: You cannot upload the same file more than once at the same time in order to allow additional downloads.