Frequently Asked Questions

What happens if validation fails?

Last Updated: April 28, 2006 6:38 AM

If we are unable to authenticate the submitted information, the certificate request will be denied. In some cases, the requestor may be able to fix the problem by providing additional documentation to enable authentication. We will notify you if additional documentation is needed.

NOTE: If, when processing a High Assurance Web Server Certificate Request, we are unable to authenticate the existence/identity of the requesting entity, the requestor will have the option of aborting the validation process and instead reques that we issue a Turbo SSL Certificate, which relies on validation of domain control, only. If the requestor declines this option, the certificate request will be denied.