Help Center

Version 2.0

• Online File Folder
• Troubleshooting

Related Articles

• Why can't I download a file I have in my shared folder?
• When I try to copy files into my Online File Folder Web Folder, Windows reports that there was an...
• I copied a file from one folder to another within my Online File Folder Web Folder. Now, Windows...
• Why can't I proceed past the User Agreement after I select I Accept?
• I have more than one Online File Folder account. Why do I keep getting prompted for password when...
• I copied or moved files in my Online File Folder Web Folder, now I am getting an error that says...
• Why am I getting the error: This folder cannot be displayed, when I browse to the Web Folder for...
• I am trying to set up my Online File Folder as a Web Folder and I am getting the error: The...

Can you restore a deleted file from my Online File Folder?

Yes, we can restore deleted files that are less than 30 days old and on our backup servers. In order to restore a deleted file, you must put in a request and pay applicable fees.

CAUTION: Files are backed up every 24 hours. If your file was deleted before the backup cycle, we might not be able to restore it.