Help Center

Version 2.0

• Online File Folder
• Troubleshooting

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I have more than one Online File Folder account. Why do I keep getting prompted for password when I switch from one to the other or when I change folders?

This is due to Microsoft incorrectly caching usernames and passwords. To avoid this situation, only use one Online File Folder Web Folder at a time. Logging out of Windows, and then logging back in will reset this internal cache.