Frequently Asked Questions

Why do I receive an error when using Plesk FTP Domain Backup?

Last Updated: February 3, 2006 12:20 PM

Some Dedicated and Virtual Dedicated Windows hosting customers have encountered errors when attempting a Plesk FTP backup of their domain. These errors can occur during both manual and scheduled FTP backups. Plesk has released fixes for versions 7.5.4, 7.5.5, and 7.5.6 that eliminate the root cause of these errors.

To Implement the Plesk Domain FTP Backup Fix for your Windows Hosting Account

  1. Navigate to the location appropriate for your Plesk version:
  2. Download the zip file to your local computer.
  3. Upload (FTP) the zip file to your hosting account.
  4. Remote desktop to your hosting account.
  5. On your hosting server, from the Start Menu, select Control Panel > Administrative Tools > Services.
  6. Stop the Plesk control panel service.
  7. Unzip the zip file to one of the following locations:
    • Plesk version 7.5.4: c:\program files\swsoft\plesk\admin\bin
    • Plesk versions 7.5.5 and 7.5.6: c:\swsoft\plesk\admin\bin
  8. Start the Plesk control panel service.