Frequently Asked Questions

Transferring Domains to Us

Last Updated: August 23, 2007 1:00 PM

Transferring a domain name to us often takes five days or less, but transfers may take up to seven days to complete. To transfer a domain name, we need some assistance from you.

Domain Transfer Process:

  1. You should advise your administrative contact that the domain name is being transferred.
  2. We send an email message to your administrative contact by the next business day to request transfer approval.
  3. When this acceptance is received, we send a transfer request to the registry.
  4. The registry sends an email message to your current registrar.
  5. Most likely, your current registrar sends your administrative contact an email message to ask for your approval of the transfer to our registry. Please respond as directed.
  6. Your current registrar sends an acceptance or rejection notice to the registry.
  7. The registry sends an email notice of the acceptance or rejection to us.
  8. We send you an email message to inform you that the transfer is complete. Should the transfer fail, we will inform you.

Helpful hints:

  • ICANN regulations prohibit transferring a domain name that has been registered or previously transferred within the last 60 days.
  • Verify that the email address for the domain name's administrative contact at your current registrar is correct. This is the address we are required to contact to request approval for the transfer.
  • After we have notified you that the transfer is complete, log on to your account and verify the contact information for your domain. Inaccurate or incomplete contact data may result in the cancellation of your domain name.
  • If the domain name is locked, the transfer will fail. Contact your current registrar in order to unlock your domain name.